You need to Reload your desktop app to get access to these features.

1. Google Calendar Sync – Fixed issue where the re-authorize option was not appearing upon expiration of the Google token. Users can now reconnect to sync meetings seamlessly.
2. Gmail Users – Gmail users can now join an existing team via an invite, provided the team has an active subscription.

Product Updates – Smoother, Smarter Call Experience

You need to Reload your desktop app to get access to these features.

1. Smarter auto-reconnect
If your connection gets stuck at 25%-90%, Tandem will now automatically retry connecting up to 5 times using different channels. If all attempts fail, you’ll see an error message.

2. Reset streams without dropping the call
 Experiencing audio, video, or screen-sharing issues? No need to hang up.  Just reset your respective stream.

a. Audio: If you cannot hear someone, message them via Chat and have them reset their audio stream — click the small carat (˅) next to the mic and select Reset Audio.

b. Video / Screenshare: The person sharing their video or screen can reset these streams directly using the same menu.

These updates give you more control, reduce interruptions, and keep your calls running smoothly.

1. Improved call connection flow on web app
2. Added logging for easier debugging and inspection

1. Allow all users full controls when meeting is created via Cal.com
2. Added questionnaire for language users to reduce wrong signups and lower system load
3. Enabled chat for some customers. Click on “?” on your Main window and select Chat with Support.

1. Desktop release version 2.2.1632
2. New Features & Improvements

• Introduced horizontal layout for the mini call panel on desktop app

• Fixed broken YouTube video link that was not loading correctly
• Additional logging for improved analytics

1. (July 25) Desktop app version 2.2.1631

• Annotations

This is a much asked for feature by many of you. With our Annotate feature we take remote cursors and multiple screen sharing to a new level. Enjoy 🎉

• When Screen is shared, the Annotate button on the Screen share bar allows the presenter to draw/highlight/type on their screen.
• All other system interactions (except the Screen share bar) are disabled until the Annotate tool is closed.
• Interaction with Remote Control: If Annotation is enabled, other teammates can use the Annotate tool on your screen. They will not have access to any other remote control actions. Remote control annotation works only for entire screen share and not on the single app window sharing.
• Use the Clear button at any time to remove all annotations.
• This feature is only available on the Tandem desktop app - it is not available on the Web or Mobile apps.
• Fixed bug that causes Voice & video settings screen to prematurely close
• Additional logging for diagnostics

2. (July 17) New Features & Improvements

• Chat Management:
  • Team admins can now clear the room chat by typing /clear. This helps keep conversations organised and removes clutter quickly.
• Updated Signup Experience
  • Language learners signing up are now prompted to visit an alternate, third party site for additional resources and community support.
• Improved Debugging
  •  Additional logging has been implemented to support more effective debugging and faster issue resolution.

1. (July 7) Update to Android mobile app (1.2.27)

• Fixed notification issues including call and message notifications that were not appearing reliably.

1. (June 25) Restriction on Free sub call-hr

• Free subs are restricted to 5 call-hours/day for 4 users.
• You will get a warning after hour 4 and call will end after 5 hours until the next day.
• This is due to increased cost of operations and to keep unlimited usage and better SLA for our paid subs

Server updates (Clients still at 2.2.1630)

1. Camera Preference Fix:

• Fixed an issue where the selected camera wasn’t remembered when the camera was turned off
• It now keeps your last choice.

2. New feature: Send messages to Slack directly from a Room.

(You may need to Reload your Tandem desktop to see this feature)

• You can now Send to Slack in a Room from the chat on the Main Window (not the Call Window).
• Your Tandem Desktop must be connected to Slack via Preferences>Slack. See instructions in the Preferences>Slack desktop screen.
• When Sending to Slack from a Room, the user will be asked to confirm the identity of each user in the Room who is not connected to the Slack workspace. (You can skip this one time step by connecting users one by one to Slack by using Direct Msg on Tandem Chat.)
• Once all users are connected to Slack, a direct Slack message will be sent to each user.
• If there is an error linking to the Slack workspace, it is most probably due to rate limiting by Slack, you will get a message saying "Tandem faced an issue connecting with Slack, this is probably a temporary issue, please try again in a few minutes" but the Send will go through to the users that are connected.

3. More logs have been added

• For debugging and monitoring

2.2.1630

1. Fixed some bugs

• Profile picture upload - was failing for certain image types.
• Meeting link joining - sometimes users who join by a meeting link can see their browser just refresh.

2. Restricted billing view to only Admins

• If you don't want someone in your team to look at the Billing screen, make them a Member.

3. Misc logging

• For better visibility for the Tandem team.
• (We appreciate each Call Feedback - the Emojis you see when you Leave a call - as it helps us investigate each issue)