Product Updates – Smoother, Smarter Call Experience

You need to Reload your desktop app to get access to these features.

1. Smarter auto-reconnect
If your connection gets stuck at 25%-90%, Tandem will now automatically retry connecting up to 5 times using different channels. If all attempts fail, you’ll see an error message.

2. Reset streams without dropping the call
 Experiencing audio, video, or screen-sharing issues? No need to hang up.  Just reset your respective stream.

a. Audio: If you cannot hear someone, message them via Chat and have them reset their audio stream — click the small carat (˅) next to the mic and select Reset Audio.

b. Video / Screenshare: The person sharing their video or screen can reset these streams directly using the same menu.

These updates give you more control, reduce interruptions, and keep your calls running smoothly.

1. Improved call connection flow on web app
2. Added logging for easier debugging and inspection

1. Allow all users full controls when meeting is created via Cal.com
2. Added questionnaire for language users to reduce wrong signups and lower system load
3. Enabled chat for some customers. Click on “?” on your Main window and select Chat with Support.

1. Desktop release version 2.2.1632
2. New Features & Improvements

• Introduced horizontal layout for the mini call panel on desktop app

• Fixed broken YouTube video link that was not loading correctly
• Additional logging for improved analytics

1. (July 25) Desktop app version 2.2.1631

• Annotations

This is a much asked for feature by many of you. With our Annotate feature we take remote cursors and multiple screen sharing to a new level. Enjoy 🎉

• When Screen is shared, the Annotate button on the Screen share bar allows the presenter to draw/highlight/type on their screen.
• All other system interactions (except the Screen share bar) are disabled until the Annotate tool is closed.
• Interaction with Remote Control: If Annotation is enabled, other teammates can use the Annotate tool on your screen. They will not have access to any other remote control actions. Remote control annotation works only for entire screen share and not on the single app window sharing.
• Use the Clear button at any time to remove all annotations.
• This feature is only available on the Tandem desktop app - it is not available on the Web or Mobile apps.
• Fixed bug that causes Voice & video settings screen to prematurely close
• Additional logging for diagnostics