You must Reload your Tandem App for these fixes to take effect.

New

• Introduced per-seat pricing for Small and Medium plans, allowing you to purchase additional seats as your team grows.

Updated

• Updated subscription pricing across all plans.
• Improved the subscription and billing experience with support for flexible seat management.

Having trouble joining calls? Certain VPN clients (specifically Mullvad) can create "phantom" connections that delay Tandem’s WebRTC setup.

Essentially these "phantom" connections are still "up" but aren't actually routing traffic anywhere, and Tandem’s connection process spends valuable time trying to verify these "dead" tunnels, which leads to:

• Long connection times
• Broken audio/video
• Frequent "reconnecting" messages

You can find immediate troubleshooting steps here: View Troubleshooting Guide

You must Reload your Tandem App for these fixes to take effect.

• Fixed an issue where some users experienced camera error "Camera access error. Try different camera or check if it is in use".

You must Reload your Tandem App for these fixes to take effect.

• Fixed microphone switching issues during calls.
• Fixed camera switching issues during calls.
• Call sub-windows no longer close automatically and now remain open while the cursor is over the window.

1. Here’s wishing Happy Holidays to the Tandem community - we sincerely appreciate your support as we endeavor to make our product the best in class.
2. This is a major stability and security upgrade to the desktop and backend. We have been working diligently on this release and are thankful for all your feedback.
3. You need to manually download/upgrade your desktop app to this version (3.0.0). Future updates will be automatic.
4. Previous desktop apps (ver 2.2.1633 and earlier) will no longer work and you will be prompted to upgrade.
5. Electron version upgraded to 39
6. Team Admin now has settings to turn on automatic stream (audio, video, screenshare) reconnect. This is equivalent to doing a Manual reset of a stream that we hear works well for customers.

You must Reload your Tandem App for these fixes to take effect.

1. Updated Tooltip Text for Horizontal & Vertical Layout Toggle

2. Backend Logging Optimization

Team Admin needs to Reload  desktop to see/enable this feature.  All team members need to Reload their apps to connect via TURN first.

• We have implemented “TURN first” as a Team Settings parameter, visible to Team Admins.  When enabled, Tandem will bypass direct networks (which could be causing variable latency for highly distributed teams) and go via our TURN network.  This should improve call quality.

You must Reload your Tandem App for these fixes to take effect.

• Updated connection timeouts to improve overall call stability
• Improved connection-related logs with clearer prefixes and retry counters so debugging is easier and cleaner

You must Reload your Tandem App for these fixes to take effect.

• Add additional logs to help debug connection issues reported by some Tandem users.

You must Reload your Tandem App for these fixes to take effect.

• Fixed connection issue where it can sometimes take longer to reconnect.