See this page on our site for instruction to set up Audio sharing so you can listen to music together with your team, watch videos together, etc.
While admins can change their team name in Tandem preferences, they aren't currently able to update the email domain.
Having the proper domain listed in Tandem allows for a few admin settings to be utilized:
Allow anyone with a verified email address (ie: @roastedmarshmallow.co) to automatically join
Restrict access to members of the organization (ie: prevent users without roastedmarshmallow.co email addresses to join)
If you have changed your domain (ie: it used to be toastymallows.com but it's now roastedmarshmallow.co) and want to update your domain and the email addresses for your team, message us in Tandem or email us at support@tandem.chat
If you are using a completely new domain with new email accounts, you may want to simply create a new Tandem team and abandon your older one.
If you're using an Apple M1 computer, make sure you are running Silicon version of the Tandem app. It can be downloaded from our website directly: https://tandem.chat/welcome/download
This version resolves the random, repeated crashing that M1 users experienced when running Tandem.
On occasion, Tandem cannot use the full internet to connect our calls properly. This may be due to network or computer configuration, and we will alert you when this situation is detected.
If you are able to make changes to your networking setup, the following steps can help improve your call quality.
Tandem will use TCP to connect to the following hosts for data:
Tandem will use TCP and UDP to connect to the following hosts for media:
https://*.av.tandem.chat/*
https://*.twilio.com/*
Tandem will use outbound UDP ports 10,000 - 20,000.
TCP will be used if these UDP ports are blocked, which can degrade overall call quality for all participants.
For additional information on optimizing your network configuration, please see Google's recommendations for Meet: https://support.google.com/a/answer/1279090?hl=en
See our full privacy policy on our website: https://tandem.chat/privacy