In certain instances, deleting Tandem local storage can reset Tandem if it gets into a weird state (can't log in, can't see windows, can't connect to anything etc.)

Mac:

quit Tandem

open Terminal

type rm -rf ~/Library/Application\ Support/Tandem  and press Enter

re-open Tandem

Windows:

C:\Users\<your user>\AppData\Local\Tandem

Another option for Windows 10:
On the bottom left of windows10 (Type here to search) entering this: %appdata%

Will take you to the following folder to delete: %appdata%/Tandem/'Local Storage'

Linux:

~/.config/Tandem

If you are experiencing are experiencing latency, choppy audio, pixelated video or having a hard time staying connected to a video call, it may be due to poor wifi or network conditions.

Here are a few practical compromises you can take in real-time to improve call performance. These same steps will also help reduce CPU.

Turn off your video

This reduces the number of streams that need to be processed and may help you continue to listen and speak during the call more easily.

Hide videos

Click on the three dots in the call box, and select hide videos. This may help you continue to listen and speak.

Energy saver mode

Also found under the three dots in the call box. This makes the video streams for the entire call low-res for everyone on the call so it will impact the experience for everyone but can help you stay connected.

Stop screensharing and share a link instead

When you or a teammate shares their screen on Tandem it adds another video stream to the call. If you're looking at a page together, sharing that link and viewing it independently on your computers may help.

Tandem offers users two settings to give their team visibility into what they're actively working on.

Both settings only pertain to work-related apps. Other web apps and sites you might visit throughout the day are never surfaced, regardless of how you have these settings configured.

Let my teammates know what I'm up to

This setting allows teammates who have Tandem open to see the icon of the work app you're actively working in. Only the icon and app name (ie: Google Docs) are made visible.

The purpose of this setting is to provide a helpful cue to your teammates about whether or not you might be open to chatting, collaborating, or are likely in a deep work mode.

Get on the same page
This setting only pertains to active meetings. In addition to surfacing your app icon, it also allows your teammates to see the URL and title of the page you're on. They can click to join you on that page, provided they have proper permissions to access that page in the specific work app.

The purpose of this setting is to make calls more efficient. Since teammates are often working from shared apps in a call, instead of pausing the conversation to ask for a link, your teammate can just click to go to your page (and you'll receive a notification when they do so.)

This setting, in addition to your ability to share your screen or request the screen of your teammate are designed to give you and your teammates flexibility with how you collaborate.

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What access does Tandem have on your desktop?

When you are in a call, you minimize the call window by clicking the three dots menu and selecting "Minimize Callbox," per the image below. This option is available to all Tandem users.

For Mac users, we a have shortcut: use Command + M to minimize your call window in expanded mode (large view) or collapsed mode (small view).

Hover over a teammate while in a meeting to break out into a side conversation. Pro tip: If you're quick, you can "pull aside" multiple team members. When they accept the desktop notification, you'll all join a new conversation.

Tandem integrates with a long list of work-related apps which allows you to share when you are working in those apps with your teammate, giving them a sense of your work mode and unlocking moments of collaboration serendipity.

Tandem doesn't integrate with all work apps, but you can easily add them to your workspace (although your teammates will need to manually toggle on any custom apps that others add.)

To add a custom app go to Settings > Work app sharing

Scroll down till you see the custom apps section and click "add a custom app"

Random

Type "/random" in the conversation chat, and we'll give your team a random order!

Timer

Type "/timer 15 minutes" in the room or conversation chat to start a countdown!

Trivia

Need a conversation starter? Type /trivia into chat and you'll get a random factoid.

Using the search bar at the top of the Tandem app, you can search for teammates or rooms.

If you would like to change any of the shortcuts we have set up in Tandem, you can do so in Settings > Preferences > Global Shortcuts.

If you would prefer not to have global shortcuts in Tandem, you can also turn these off.

What are Meeting Rooms?

Meeting Rooms are an experimental feature for Tandem users with Google Calendar. Tandem will automatically create a room for your scheduled Google Calendar meetings so that you can stay on top of your team's schedule and easily hold team meetings within Tandem.

The Meeting Room will appear in the main Tandem window 10 minutes before the meeting is scheduled to start. You can interact with Meeting Rooms just like regular Rooms-- join/exit a conversation, lock a room, or send a chat message to everyone in the room.

When the last person leaves the Meeting Room, and the scheduled meeting time has ended, the room will disappear!

How are Meeting Rooms created?

As an experimental feature, Meeting Rooms are currently only set up for Google Calendar users. First, you will need to make sure that your Google Calendar is integrated with Tandem (you can see this in Settings > Calendar Settings). There you can choose what details will be shown to your team. Once connected, Tandem will populate a Meeting Room when there is a scheduled calendar event including at least one additional member of your team in Tandem. This does not include meetings with any people outside of your Tandem team.

Meeting Room Visibility

We will not show calendar events that are only booked for you (no additional invitees). We will also not show calendar events scheduled for you plus people outside of your team.

Only teammates invited to the meeting will see the Meeting Room before the meeting starts. Meeting rooms will become visible to your whole team once another person joins.

Turning off Meeting Rooms

You can turn off Meeting Rooms by going to Settings > Preferences > Experimental Stuff, and toggle off "Meetings."