On Windows 10, if you are getting the error message, "Audio not detected. Please check your sound settings," you can change the audio by going to:
Settings > System > Sound (or from the Start menu, type "Choose your Input device" and it will take you there).
On previous versions of Windows, go to the Control Panel > Sound. You should see a place to check your microphone settings and test whether they are working.
When you open Tandem first time, you’ll be prompted to give permissions to you Microphone. If you denied you'll have to go through System Preferences
Open System Preferences, then click on Security & Privacy, then click on the "Privacy" Tab.
There, make sure Tandem is checked.
Quit Tandem
Open app the Terminal app. To do that, you can go to your Applications folder, or use Spotlight and search for Terminal.
Then, paste the following -> tccutil reset microphone
Press enter to run the command
Open Tandem again
If you'd like the Tandem app to open automatically when you turn on your computer (or stop it from doing so) you can select your preference.
Go to the Tandem menu
Toggle or un-toggle "Start Tandem on Login"
Click the three lines menu in the top left corner of Tandem
File > Start Tandem on Login
Tandem has two settings which allow you to share your current work app with your team, either based on the browser tab you are currently viewing or which desktop app you have open. These are located in the work app sharing tab of Tandem preferences and if you aren't seeing work apps next to your name, you may want to confirm these two settings are turned on.
The first setting allow your teammates to see your active app icon when a work app is in focus, and the second setting allows teammates who are in a call with you to hop to your app URL when you're looking at a work app in your browser.
If those settings are properly set, you may need to grant Tandem access to Google Chrome if you didn't do so while onboarding.
When you open Tandem first time, you’ll be prompted to enable the "access control" to your default Browser (Chrome, Safari or Brave for now). Click Ok in order to start sharing your app status with your team.
2. If macOS doesn’t prompt you, or you get stuck, open System Preferences manually, click the Security and Privacy icon and choose the ‘Automation’ tab in the sidebar.
Quit Tandem
Open app the Terminal app. To do that, you can go to your Applications folder, or use Spotlight and search for Terminal.
Then, paste the following -> tccutil reset AppleEvents
Press enter to run the command
Open Tandem again
Watch a video about WiFi Connectivity
Check your Internet bandwidth using an online speed test.
Move closer to your router. Being far away and having walls or furniture between you and the router affects the quality of your connection.
Use a 5Ghz network. Check your wifi networks available, chances are that your router is also creating an additional 5Ghz network. Use this one if possible since this networks are less congested than traditional (2.4GHz).
Disable/re-enable WiFi: Turn off your computers WiFi. Wait 15 seconds. Turn it on again.
Restart your router: Unplug it, wait 15 seconds. plug it again.
Get connected via a wired cable (Ethernet) if your internet router has wired ports.
Upgrade your WiFI router firmware. Check your WiFi router vendor support site for firmware upgrade availability.
Use a WiFi extender to increase the distance and strength of your WiFi signal.