2 min read

Features to Look For in a Chat App for Your Workspace

With the right communication software, businesses can increase productivity, efficiency, and customer satisfaction. Here are features to note:

Communication softwares for small businesses are essential tools for successful business operations. They allow employees, customers, and other stakeholders to stay connected and collaborate. With the right communication software, businesses can increase their productivity and efficiency, reduce costs, and improve customer satisfaction.

What Features to Look For?

When it comes to choosing communication software for small businesses, there are a few key features to look out for. Here are some of the most important features to consider when picking the right communication software for your small business.

1. Video Conferencing

Video conferencing is an important feature for any communication software, especially for small businesses. Video conferencing allows your team to have face-to-face conversations, share presentations, and work together more effectively. Look for software that offers high-quality video and audio and a reliable connection.

2. Messaging & Chat

Messaging and chat are essential features for any communication software. The right software should allow your team to communicate quickly and easily. Look for software that offers both one-on-one and group messaging and chat options.

3. File Sharing

Sharing files quickly and easily is another important feature for any communication software. Look for software that offers secure file sharing, so you can be sure that your files are protected.

4. Mobile Access

Mobile access is a must-have for any communication software. Your team should be able to access the software from their mobile devices, so they can stay connected even when they’re on the go.

5. Integration

Integration is another important feature of any communication software. Look for software that can integrate with other tools and systems that you already use to streamline your workflow and save time.

Red Flags to Look Out for in Communication Softwares

However, there are some red flags to look out for when it comes to communication software. It’s important to be aware of these red flags, as they can indicate a problem with the software or its use.

1. Poor Security

Security is a major concern when it comes to communication software. Look out for signs that the software is not secure, such as a lack of authentication, encryption, or other security measures. If the software is not secure, it can leave you and your users vulnerable to data theft or malicious activity.

2. Poor Usability

Usability is an important factor when it comes to communication software. If the software is difficult to use or has confusing features, it can lead to frustration and confusion for users. Look for features that make the software easier to use, such as intuitive user interfaces and helpful tutorials.

3. Unreliable Connections

Communication software relies on stable and reliable connections. If the connection is poor or unreliable, it can lead to poor communication or even dropped calls. Look for features that can help reduce connection issues, such as automatic reconnection and bandwidth optimization.

4. Poor Support

Communication software should offer helpful and timely support to users. It can be a red flag if the software doesn’t offer support or if it’s slow to respond to issues. Look for features such as online chat, email support, and user forums.


There are many communication software programs available for small businesses. Some of the most popular include Skype, Google Hangouts, and Zoom. Each of these has its own set of features and benefits. By carefully evaluating the needs of your business, you can select the best communication software to help your business run smoothly.

If you are seeking an office chat app, you can try Tandem. Our software offers the best features for a chat app for the workspace from video chats, notifications, reminders, widgets, and more. Try out Tandem for your company today!