In general, it's not recommended to have more than 20 people in a single Tandem call together due to bandwidth and CPU restrictions. Multiple calls happening simultaneously with smaller groups are no problem.
We're actively working to scale Tandem calls for larger meetings.
To select your audio and video preferences, you must be in a call window. Many users prefer to 'call themselves,' by clicking on their own name, to test their audio/video.
After you either start a call with someone else or call yourself, hover over the the microphone and click the carat in the top right corner. This will open a menu for you select your audio and video preferences.
Tandem currently has an iOS mobile app that works for iPhone and iPad. You can download it from the App store.
Tandem's Android app can be downloaded from the Google Play store for phones. We don't current support Android tablet.
If you have a Chromebook, we recommend running Tandem in browser https://tandem.chat/app/web
You can remove a team member by going to Settings > Preferences > Click on your team name. There, you will see a list of your team members, and by clicking the three dots menu next to her name, you can select "Remove from team." Users are not notified when they are removed and can easily be invited back at a later time.
You do need to be an admin to be able to do this. If you are not an admin, the person who started your account should have admin privileges and can either do this for you or make you an admin as well.
There isn't a way to see which users are active vs. inactive in the app. If you need help determining which are active or inactive, message us at support@tandem.chat and we can assist.
If you'd like to delete a team entirely, message us at support@tandem.chat.
To lock a room, use the three dots on the conversation window. There you can choose to lock or unlock the room.
Your team will be able to see that the room is locked, and if they click on the conversation they will not be able to join.
If people want to join, they must send a quick message to one of the members in the room (hover over that person's name to send them a chat message).
A room remains locked until everyone in the conversation leaves that room.
To add someone into a room once it's locked, hover over their name and click "Add.”
On Windows 10, if you are getting the error message, "Audio not detected. Please check your sound settings," you can change the audio by going to:
Settings > System > Sound (or from the Start menu, type "Choose your Input device" and it will take you there).
On previous versions of Windows, go to the Control Panel > Sound. You should see a place to check your microphone settings and test whether they are working.
When you open Tandem first time, you’ll be prompted to give permissions to you Microphone. If you denied you'll have to go through System Preferences
Open System Preferences, then click on Security & Privacy, then click on the "Privacy" Tab.
There, make sure Tandem is checked.
Quit Tandem
Open app the Terminal app. To do that, you can go to your Applications folder, or use Spotlight and search for Terminal.
Then, paste the following -> tccutil reset microphone
Press enter to run the command
Open Tandem again
If you'd like the Tandem app to open automatically when you turn on your computer (or stop it from doing so) you can select your preference.
Go to the Tandem menu
Toggle or un-toggle "Start Tandem on Login"
Click the three lines menu in the top left corner of Tandem
File > Start Tandem on Login
Tandem has two settings which allow you to share your current work app with your team, either based on the browser tab you are currently viewing or which desktop app you have open. These are located in the work app sharing tab of Tandem preferences and if you aren't seeing work apps next to your name, you may want to confirm these two settings are turned on.
The first setting allow your teammates to see your active app icon when a work app is in focus, and the second setting allows teammates who are in a call with you to hop to your app URL when you're looking at a work app in your browser.
If those settings are properly set, you may need to grant Tandem access to Google Chrome if you didn't do so while onboarding.
When you open Tandem first time, you’ll be prompted to enable the "access control" to your default Browser (Chrome, Safari or Brave for now). Click Ok in order to start sharing your app status with your team.
2. If macOS doesn’t prompt you, or you get stuck, open System Preferences manually, click the Security and Privacy icon and choose the ‘Automation’ tab in the sidebar.
Quit Tandem
Open app the Terminal app. To do that, you can go to your Applications folder, or use Spotlight and search for Terminal.
Then, paste the following -> tccutil reset AppleEvents
Press enter to run the command
Open Tandem again
Watch a video about WiFi Connectivity
Check your Internet bandwidth using an online speed test.
Move closer to your router. Being far away and having walls or furniture between you and the router affects the quality of your connection.
Use a 5Ghz network. Check your wifi networks available, chances are that your router is also creating an additional 5Ghz network. Use this one if possible since this networks are less congested than traditional (2.4GHz).
Disable/re-enable WiFi: Turn off your computers WiFi. Wait 15 seconds. Turn it on again.
Restart your router: Unplug it, wait 15 seconds. plug it again.
Get connected via a wired cable (Ethernet) if your internet router has wired ports.
Upgrade your WiFI router firmware. Check your WiFi router vendor support site for firmware upgrade availability.
Use a WiFi extender to increase the distance and strength of your WiFi signal.