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Updating the email address associated with your account

It isn't currently possible to update your email address associated through the Tandem app, but this can be accomplished in two different ways.

Request an update

Message us in the app or email us at support@tandem.chat with your new email address and we will update it for you! If your company recently changed domains, this is the ideal route.

Invite your new email address to your Tandem team

If you want to use an entirely different email address you can either message us to update it or invite your new email address to your Tandem team.

From the main app, click on the + sign to the right of the team section and invite your updated email address to the team.

Because you will then have two of you in Tandem, you'll want to remove your older user. Admins can do this in the team settings by clicking on the three dots next to the user. If you are an admin, you'll want to make your new self an admin as well.

You'll then want to sign out of Tandem on your browser and the app.

Sign out of Tandem on your browser by clicking this link: https://tandem.chat/auth/signout

Click on the gear icon in the main app to sign out of the app.